Refund & Cancellation Policy
This Refund & Cancellation Policy explains how you can cancel your subscription and when refunds are available.
1. Cancellation
You may cancel your paid subscription at any time. Cancellation takes effect at the end of the current billing period. After cancellation you can continue using the Service until the end of the period you have already paid for; no further charges will be made.
2. Refunds
Because the Service is largely digital and delivered immediately upon purchase, fees are generally non-refundable. We offer a refund in the following situations:
- Duplicate or erroneous charges: if you are charged twice or an incorrect amount, we will refund the erroneous amount within 7 business days of notification.
- Service not delivered: if we are unable to provide the Service you purchased (e.g. platform outage beyond our control lasting more than 7 consecutive days), we will offer a pro-rated refund or credit.
- New customers within 14 days: if you are a first-time customer and the Service does not work as described for your use case, you may request a refund within 14 days of your first purchase, provided you have not generated more than one report.
3. How to request a refund
Contact us at vgsingh09@gmail.com with your order reference and the reason for your request. We will respond within 5 business days. Approved refunds are issued using the original payment method within 7 business days.
4. Chargebacks and disputes
If you dispute a charge through your bank or payment provider, we will review the dispute and respond with relevant transaction records.
5. Contact
For any questions about this policy, email vgsingh09@gmail.com.